Digital Divide

matt.jpg

Welcome to the group blog for the Digital Divide Committee of the City of Cambridge. This space provides an opportunity to share information and resources, and continue conversations between committee meetings.

What is happening?

What is Happening?
I look around and see people
Disregarding each other’s mind, body, and soul.
Why are you so angry? Why the rage and revenge. It must end.
There is so much hate. Where is the love? I don’t see it.
People are afraid. Intimidation is so wrong.
There is too much harm, hurt, destruction. Where is the
conscience?
Who are your friends? Are they competitors, rivals?
We need to respect and honor each other.
There is so much loneliness, don’t you see them?
They need a companion. Try to be obedient, stop being so unruly.
We need good self-esteem, no doubt. Be proud.
We need assurance and faith that things will change.
Don’t be afraid, don’t be sad. There is hope.
The children need guidance. Don’t mislead them.
Compromise and learn self-control. Teach morals.
Practical, sensible, rational; isn’t there enough foolishness?
Encourage each other. Life is too short.
Be thankful. There is light beyond the darkness. read more...

How Should 'Unserved' and 'Underserved' Areas Best Be Defined?

From Free Press:

May 12.2009
Clyde's of Gallery Place, 707 7th St., NW
Washington, D.C.

"The second in a series on 'Spending the Broadband Stimulus,' will consider one of the leading definition questions that remains to be defined by the Commerce Department's National Telecommunications and Information Administration, the FCC, and the Agriculture Department's Rural Utilities Service: Who is served by broadband, and who isn't.

BroadbandCensus.com announced that Rep. Rick Boucher, Chairman of the House Energy and Commerce Communications Subcommittee, will speak at the Broadband Breakfast Club on Tuesday, May 12, 2009. read more...

Volunteer Award

Thank you CCTV for the wonderful award given to me. The 2009 Volunteer Of The Year Award.
Rhonda McPherson

Wired Less: Disconnected in Urban America

Free Press spotlights the urban digital divide as the FCC considers national broadband plan

This is very timely as CCTV and its community partners discuss ways to expand the Digital Divide pilot project launched in Newtowne Court last year.

check out the Digital Divide blog and this Free Press video.

Drugs and Alcohol: Destroying Lives

In this video Amanda talks about her experiences with drug and alcohol.

Interesting Article About the Stimulus and Muni-WiFi

Stimulus could revitalize muni Wi-Fi, other stalled projects

Colin and I walked over to Newtowne Court today to look at the signal - it was strong outside and in the Pisani Center - any of you residents want to let us into your apartment so that we can see how it is inside? We have heard feedback that the signal weakens in the evening, which is when more people are sharing the bandwidth. We put up a splash page to let people know they are using Cambridge Public Internet, and how to contact us - looking forward to some feedback on that, too.

Hope to see you all at the next meeting of the Digital Divide Committee on March 18th at City Hall Annex....lots to talk about!

Interesting Forecast on the New Administration in Washington

Just received this newsletter from Spiegel & McDiarmid, a Washington, DC law firm that does alot of work in the telecommunications field. It is a intended to be a best guess at how the new administration will change the policies and general climate of the past two presidential terms. For the purpose of the Digital Divide Project, there is much potential - see pages 6-9.

Getting the Word Out

jump.jpg

This week I was finally able to get to the business of reaching out to our participants in the Digital Divide project and offering some new opportunities for further training. With all of the necessary preliminary work done and a better awareness about how things work here at CCTV I was able to implement everything in the form of direct contact with those we are hoping to help. I left many messages, got a few call backs, and ended up talking to a handful of people one-on-one. Most seemed very enthusiastic, and there were a few that asked to view the upcoming schedule. The most common concern, of course, was having the time to devote to such an endeavor. Hopefully they will be able to find time in their schedules to come and learn more about media-making as a next step towards producing their own media. read more...

FreeGeek Boston . . . Please?

Here's a terrific video produced for FreeGeek Chicago, which is . . .

"a not-for-profit community organization that recycles used computers and parts to provide functional computers, education, internet access and job skills training to the underserved communities of Chicago in exchange for community service."

This model of community-supported computer and broadband access would be awesome for the City of Cambridge.

Any takers?

Call me at 617-661-6900 and let's see if we can get something started here in Cambridge . . . I'm serious.

June 2nd Celebration

On June 2, the city is hosting an event at City Hall to celebrate the success of the digital divide pilot program.

During the event, students at Rindge School of Technical Arts who refurbished the computers and provided technical support for participants, as well as the collaborators who worked so hard to design the program, will be recognized for their contributions. We also welcome participants from Newtowne Court who participated in the program to attend the celebration.

(photo above by Elizabeth Thomsen available under a Creative Commons license)

Future Tech Support Alternatives

There is a terrific article from MySouthEnd.com about a recent Boston Tech Day event on May 10.

It's a great example of the possibilities that we might consider in providing technical support to participants in the digital divide project after the pilot ends in early September. Here's a bit from the article by Scott Kearnan:

"Usually, calling on technical support involves a 1-800 number and the joyless wonder of elevator music while waiting on hold.

But on May 10, over forty computer users were able to find much more convenient customer service. The first Boston Tech Day, hosted by Castle Square Tenants Organization (CSTO), provided free computer repair and training services at the Benjamin Franklin Institute of Technology on Berkeley Street. From 11 a.m. to 4 p.m., nearly two-dozen volunteers sat one-on-one with computer owners. They tinkered with hardware and software alike, fixing current bugs and explaining how to prevent future ones. read more...

Digital Divide Steering Committee Minutes

I. Preliminary Post-Assessment Results

• Competency numbers (comfort with use of technology, etc.) are higher than pre-assessment
• 6 people out of 25 responded that they could not connect to the wireless network at Newtowne Court. But the call center has since worked with them.
• Most people felt that they received enough training, however people who had little or no training coming into the program responded that they did not receive enough training from this program (committee agreed that three trainings were not enough)
• However, a few people said they have sought extra training (e.g., at CLC) since the end of our training program.
• Most people said they would recommend the program to someone else

II. Call Center

• There have been the same two students every week running the call center, It’s been a learning experience. Students have been very responsive. Half of the calls coming into the center have been hardware related and the other half wireless/network related. Beginners (participants with less computer/Internet experience) were calling more.
• Call center students are both coming to ITD this summer read more...

Digital Divide Program April Update

During the month of April, we've been administering the post-assessments to gain feedback from participants about their experience in the program. Allyson will be providing a report at our May 15 meeting on the data gathered.

The call center at RSTA has been busy. Most of the calls have been related to hardware problems, but others have been network related. The network issues have had to do with the fact that some residents may not be leaving their nodes plugged in during the day. This has impacted other residents' ability to connect to the network.

There are only a couple of people who have not been able to connect to the Internet at all. My understanding is that some people might be out of range of the main gateway. In this case, additional antennae will need to be set-up in order for those participants to receive access. I believe Ty is planning to provide more information on the status of the network at our next meeting. read more...

WiFi in the South End

Earlier this week, Gabriel Fishman treated fellow VISTAs to a rooftop tour of the open-mesh WiFi network at the Castle Square Tenants' Organization.

read more...

NY Times Article About Muni Wireless

Claire sent this article to me this morning about internet service providers around the country pulling out of their municipal wi-fi agreements:
Click here to see the article

The line that made the biggest impression on me was "But soon it became clear that dependable reception required more routers than initially predicted, which drastically raised the cost of building the networks."

In our pilot, it was also clear that many more routers were needed to ensure that the mesh network would function well - so, I think giving out a node to each participant is really critical. (If you missed the meeting last week - the report is that almost all of the pilot participants are getting internet access!)

Computer Training Week #4

Today marked the final week of computer trainings at CCTV, as outlined in the program proposal.

8 more participants received their computers at the end of the training session today. However, many of the participants felt that more computer training would be very helpful. Particularly for those with little to no previous experience with computers and the Internet.

Therefore, I hope that at the Steering Committee meeting this week we can discuss ways to make sure that participants receive the additional trainings they need. As I'm sure others would agree, it's necessary that participants feel comfortable with their computers and confident that this program helped them get closer to achieving their stated goals.

(Photo above by Tim Plenck for CCTV available under a Creative Commons license)

Another Successful Week of Computer Training

digital_divide_computer_training_week_3.jpg

17 more Mac and PC computers were distributed today at the end of another successful week of training sessions at CCTV!

There is one more week of computer training for our digital divide project, an effort with the City of Cambridge, Cambridge Housing Authority, Tutoring Plus and other local organizations.

Students from the High School were also on hand today to shoot video footage for a short documentary they are producing about the project for Cambridge Educational Access.

Participants pictured above learned about their PC computers in CCTV's television studio. Training Coordinator, Matt Landry led the session with Selma Nane providing support. read more...

Computer Training Week #2

It was another busy Saturday in Central Sq. this past weekend as our second week of digital divide computer training sessions continued. Here's a breakdown of what happened:

8 participants attended their first week of PC training at the Community Learning Center's Brookline St. computer lab.

14 participants attended their second week of PC training at the 119 Windsor St. computer lab.

5 participants attended their second week of Mac training in computerCENTRAL @ CCTV.

7 participants came to CCTV for a one time only two-hour PC training session. At the end of this session participants went home with their new (i.e., refurbished) computers.

It was a very successful day! I look forward to our 3rd week of trainings this coming Saturday.

(Photo above by CCTV available under a Creative Commons license.)

Digital Divide Computer Training Starts Tomorrow

I'm excited to announce that computer training for the digital divide project officially begins tomorrow!

Following the success of last weekend's orientation, 16 residents of Newtowne Court will begin their first of three basic computer training sessions at both the 119 Windsor Street and CCTV computer labs. An additional 3 participants will receive their Apple eMac computers and Meraki mini wireless mesh repeaters to use for connecting the City's wireless network.

Thanks also to Matt Landry (Cambridge Educational Access) for his work putting together the training materials and training the trainers.

(Photo above by lietk12, available under a Creative Commons license)

Digital Divide Orientation Day a Great Success!

30 families came to CCTV today to participate in the first intake for the Digital Divide project. Workshops will start next weekend and trainers and participants share the excitement! Here, intake workers Selma and Delores describe the project to one of our applicants.